A quick round up of what it takes to deliver great Customer Service
Holly has a great short piece on what every member of your staff should be internalizing when it comes to customer service.
Chris has a comprehensive list of what you need to be reinforcing with your staff regarding customer service.
And Linda brings to life what a great customer service experience feels like.
Remember, the patient is the reason for the existence of your practice. He or she needs to be valued and treated in the best possible fashion.